The goal of The Steadman Clinic is to deliver the highest standard of orthopaedic care and personal attention to each and every patient seeking our help. Whether an injured professional athlete or an individual who wants to be able to walk again without pain, our physicians will do their best to help our patients achieve their goals. Our success in helping our patients reach their goals is what attracts people from all walks of life, from all over the world, to the Steadman Clinic.

If you are interested in joining our team of dedicated professionals who are known world-wide for advancing the field of Orthopedics and Sports Medicine with cutting edge, progressive approaches and solutions to some of the most complex and demanding situations, submit resume and cover letter to: jobs@thesteadmanclinic.com

Positions Available

Front Desk Patient Representative

The Front Desk Patient Representative will be responsible for ensuring all patients and visitors who check-in for an appointment or approach the front desk are given world class customer service by: greeting patients with kindness, accurately processing all forms and completing EHR updates, maintaining a clean and welcoming waiting room. 

Key Responsibilities:

  • Greet and check patients in
  • Performs front desk receptionist duties for the clinic: answers phone calls, directs visitors, keeps front office tidy
  • Ensures registration paperwork is complete, insurance cards are current and scanned into all EHR programs
  • Collects co-pays and balances; processes payments
  • Check patients out and schedule follow up appointments, if needed

Attributes and Qualifications:

  • High school diploma or GED and 1-3 years experience in customer service required
  • Personal characteristics which include flexibility, enthusiasm, effective interpersonal and communication skills.
  • Knowledge of medical insurance preferred
  • Microsoft Office knowledge required
  • Must be pleasant and courteous at all times
 
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
Insurance Specialist

The Insurance Specialist is responsible for verifying network status and benefits for new patients and pre-authorizing all scheduled surgeries/procedures.

Key Responsibilities:

  • Call and verify benefits, eligibility and network status for new patients
  • Notifying patient of out of network status with their insurance
  • Obtain pre-authorization with insurance company and provide CPT code for determination of authorization
  • If clinical is required, must fax to insurance company
  • Must document in patients’ charts all communication with insurance companies, adjusters and patients
  • Provides estimates for patients who are self pay and collects money
  • Obtain signed waivers from patients prior to surgery

Attributes and Qualifications:

  • Bachelor’s Degree preferred
  • Two years experience working in customer service, insurance, healthcare
  • Personal characteristics which include flexibility, enthusiasm, effective interpersonal and communication skills
  • Proven ability to multitask and prioritize
  • Experience with Microsoft Outlook/Office
 
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
Appointment Scheduler

The Appointment Scheduler is responsible for coordinating information and input into computerized system for scheduling of patient visits.  This role also provides general administrative support associated with daily operations of a clinical team.

Key Responsibilities:

  • Coordinates clinic appointments (new patient, rechecks and follow-ups) and referrals and enters appointments and cancellations into scheduling system on computer
  • Enter new patient information into system, email, fax or mail patient paperwork and authorizations
  • Manage information requests and correspondence for worker’s compensation adjusters and case managers
  • Maintains knowledge of physician preferences and availability; maintain physician and staff schedules and availability for appointments in scheduling system
  • Responsible for working as part of a centralized team handling 4 – 7 physician schedules

Attributes and Qualifications:

  • High school diploma or GED required
  • Two years experience preferred working in customer service, scheduling, healthcare
  • Personal characteristics which include flexibility, enthusiasm, effective interpersonal and communication skills
  • Proven ability to multitask and prioritize in fast passed environment
  • Experience with Microsoft Outlook
 
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
Medical Assistant

The Medical Assistant is responsible for assisting providers with patient care, maintaining patient records and completing administrative duties that assist in the management of patient care. 

Key Responsibilities:

  • Fields patient phone calls promptly and in a professional manner.
  • Assists with administrative tasks as directed by the clinical and/or surgical coordinator.
  • Assists provider and PA/ATC with clinical operations.
  • Prepares patient for scheduled procedures.
  • Comfortable and competent in caseting (or willing to learn).
  • Completes shift opening and closing procedures.

Attributes and Qualifications:

  • Medical Assistant, EMT, LPN or RN licensing/certification required.
  • Minimum two (2) years experience with applicable paitent care and administrative duties preferred. 
  • Demonstrated problem solving and work flow management skills required.
  • Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other Steadman Clinic and hosptial personnel involved in patient care. 
  • Excellent critical thinking sklls, ability to work independently, and manage time effectively.
  • Computer and EHR proficiency. 
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
Medical Back Office Manager

The Medical Back Office Manager will be responsible for overseeing day to day non-clinical operations in an orthopaedic clinical setting.  Requires supervision of scheduling, insurance and PBX departments.  Must promote excellent customer service skills by all levels of the staff.

Key Responsibilities:

  • Manage insurance, scheduling and PBX staff
  • Coordinate day to day operations of the practice under the lead of VP of Operations
  • Develop, implement and maintain office policies and procedures
  • Interview, hire and train office staff: conduct performance reviews
  • Organize staff meetings
  • Promote world class customer service
  • Run reports and create metrics with available data

Attributes and Qualifications:

  • Personal characteristics which include flexibility, enthusiasm, effective interpersonal and communication skills
  • A proven management style which emphasizes teamwork, participation and communication
  • A sensitivity to the values and expectations of physicians, management, employee, patient and family
  • Proven ability to successfully handle multiple projects
  • Bachelors degree in Business Administration or Healthcare Administration preferred
  • 3-5 years experience in a medical office setting in a management or supervisory role
  • Proven ability to communicate effectively at all levels of an organization
  • Microsoft Office and Excel experience required
 
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
MRI Technician

The MRI Technician will perform diagnostic MRI procedures according to established protocols or physician’s special instructions. Communicates effectively with staff, physicians, patients and their families. Maintains accurate patient and department records.

Key Responsibilities:

  • Properly identifies and transports (as needed) patients to and from MRI scan room as needed.
  •  Interviews and screen patients for contraindications. Consultation with supervisor radiologist or attending physicians as needed.
  • Performs MRI studies; obtains patient history, explains routine procedures and addresses patient concerns. Prepares equipment and supplies as needed for each study. Ensures that emergency requests are performed on a timely basis appropriate to the nature of the emergency.
  • Positions patient, attaches or adjusts immobilization devices as needed. practices sterile techniques and monitors patient movement and positioning to ensure that the patient is handled in a medically safe manner.
  • Adjusts and operates MRI equipment to scan designated anatomical area in a safe and effective manner for operator and patient following MRI safety protocols.
  • Reviews and evaluates completed scans for quality, completeness and type of test ordered. Ensure quality images are available for radiologist labeled correctly with patient identification and other information to make an accurate diagnosis.
  • Assists in review and update of technical protocols and scheduling procedures for studies in the MRI department as requested.


 

Attributes and Qualifications:

  • Graduate of 24-month AMA approved school of Radiologic Technology, National Certification from the American Registry of Radiologic Technologists (ARRT) required and licensure as AART MRI registry or registry eligible
  • 2 years experience required
  • Excellent organization, communication (both written and verbal), and interpersonal skills required.
  • Proven history of ability to multi-task and work in a fast paced environment; excellent critical thinking skills, ability to work independently, and manage time effectively.
  • Demonstrated problem solving and work flow management skills required.
  • Must be energetic, quality driven and have proven ability to be productive member of a cohesive team of peers dedicated to providing optimum patient care.
  • Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other Steadman Clinic, Steadman-Philippon Research Institute, and hospital personnel in involved in delivering patient care.
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