The goal of The Steadman Clinic is to deliver the highest standard of orthopaedic care and personal attention to each and every patient seeking our help. Whether an injured professional athlete or an individual who wants to be able to walk again without pain, our physicians will do their best to help our patients achieve their goals. Our success in helping our patients reach their goals is what attracts people from all walks of life, from all over the world, to the Steadman Clinic.

If you are interested in joining our team of dedicated professionals who are known world-wide for advancing the field of Orthopedics and Sports Medicine with cutting edge, progressive approaches and solutions to some of the most complex and demanding situations, submit resume and cover letter to: jobs@thesteadmanclinic.com

Positions Available

The Steadman Clinic is seeking an entry level Durable Medical Equipment Patient Care Specialist/Fitter. This person will directly work with physicians, medical professionals, and patients in a clinical setting.
 
Key Responsibilities:
  • Provide fitting, patient education on application, use, care, and expected outcome for products as indicated by the physician instructions and manufacturer recommendations
  • Educate patients on insurance plans and financial responsibility
  • Actively promote and foster good relations with physicians and clinical staff
  • Contact insurance companies and obtain DME benefits and prior-authorization for all the physician’s orders
  • Insure that all necessary documentation and authorization is obtained as it relates to payer requirements
Attributes and Qualifications:
  • Excellent verbal and written communication skills, attention to detail, and the ability to organize multiple projects and assignments at once
  • Demonstrate professionalism, effective decision making, and time management skills
  • Establish and maintain effective working relationships with patients, physicians, and staff
  • Knowledge of Anatomy, Physiology, Medical Terminology, Insurance Claims, and Insurance Benefits.
  • Proficiency in Word, Internet Explorer, and Excel
  • DME or Orthotic related medical experience preferred
  • Knowledge of medical billing/collection practices a plus
 
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

The Front Desk Patient Representative will be responsible for ensuring all patients and visitors who check-in for an appointment or approach the front desk are given world class customer service by: greeting patients with kindness, accurately processing all forms and completing EHR updates, maintaining a clean and welcoming waiting room. 

Key Responsibilities:

  • Greet and check patients in
  • Performs front desk receptionist duties for the clinic: answers phone calls, directs visitors, keeps front office tidy
  • Ensures registration paperwork is complete, insurance cards are current and scanned into all EHR programs
  • Collects co-pays and balances; processes payments
  • Check patients out and schedule follow up appointments, if needed

Attributes and Qualifications:

  • High school diploma or GED and 1-3 years experience in customer service required
  • Personal characteristics which include flexibility, enthusiasm, effective interpersonal and communication skills.
  • Knowledge of medical insurance preferred
  • Microsoft Office knowledge required
  • Must be pleasant and courteous at all times
 
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

The Insurance Specialist is responsible for verifying network status and benefits for new patients and pre-authorizing all scheduled surgeries/procedures.

Key Responsibilities:

  • Call and verify benefits, eligibility and network status for new patients
  • Notifying patient of out of network status with their insurance
  • Obtain pre-authorization with insurance company and provide CPT code for determination of authorization
  • If clinical is required, must fax to insurance company
  • Must document in patients’ charts all communication with insurance companies, adjusters and patients
  • Provides estimates for patients who are self pay and collects money
  • Obtain signed waivers from patients prior to surgery

Attributes and Qualifications:

  • Bachelor’s Degree preferred
  • Two years experience working in customer service, insurance, healthcare
  • Personal characteristics which include flexibility, enthusiasm, effective interpersonal and communication skills
  • Proven ability to multitask and prioritize
  • Experience with Microsoft Outlook/Office
 
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

The Appointment Scheduler is responsible for coordinating information and input into computerized system for scheduling of patient visits.  This role also provides general administrative support associated with daily operations of a clinical team.

Key Responsibilities:

  • Coordinates clinic appointments (new patient, rechecks and follow-ups) and referrals and enters appointments and cancellations into scheduling system on computer
  • Enter new patient information into system, email, fax or mail patient paperwork and authorizations
  • Manage information requests and correspondence for worker’s compensation adjusters and case managers
  • Maintains knowledge of physician preferences and availability; maintain physician and staff schedules and availability for appointments in scheduling system
  • Responsible for working as part of a centralized team handling 4 – 7 physician schedules

Attributes and Qualifications:

  • High school diploma or GED required
  • Two years experience preferred working in customer service, scheduling, healthcare
  • Personal characteristics which include flexibility, enthusiasm, effective interpersonal and communication skills
  • Proven ability to multitask and prioritize in fast passed environment
  • Experience with Microsoft Outlook
 
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

The Medical Office Manager will be responsible for overseeing day to day non-clinical operations in an orthopaedic clinical setting.  Requires supervision of front desk, scheduling, insurance and PBX departments.  Must promote excellent customer service skills by all levels of the staff.

Key Responsibilities:

  • Managing front desk, insurance, scheduling and PBX staff
  • Coordinating day to day operations of the practice under the lead of VP of Operations
  • Developing, implementing and maintaining office policies and procedures
  • Interviewing, hiring and training office staff: conduct performance reviews
  • Organizing staff meetings
  • Promoting world class customer service
  • Running reports and creating metrics with available data

Attributes and Qualifications:

  • Personal characteristics which include flexibility, enthusiasm, effective interpersonal and communication skills
  • A proven management style which emphasizes teamwork, participation and communication
  • A sensitivity to the values and expectations of physicians, management, employee, patient and family
  • Proven ability to successfully handle multiple projects
  • Bachelors degree in Business Administration or Healthcare Administration preferred
  • 3-5 years experience in a medical office setting in a management or supervisory role
  • Proven ability to communicate effectively at all levels of an organization
  • Microsoft Office and Excel experience required
 
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
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