The goal of The Steadman Clinic is to deliver the highest standard of orthopaedic care and personal attention to each and every patient seeking our help. Whether an injured professional athlete or an individual who wants to be able to walk again without pain, our physicians will do their best to help our patients achieve their goals. Our success in helping our patients reach their goals is what attracts people from all walks of life, from all over the world, to the Steadman Clinic.

If you are interested in joining our team of dedicated professionals who are known world-wide for advancing the field of Orthopedics and Sports Medicine with cutting edge, progressive approaches and solutions to some of the most complex and demanding situations, submit resume and cover letter to: jobs@thesteadmanclinic.com

Positions Available

Front Desk Patient Representative

The Front Desk Patient Representative will be responsible for ensuring all patients and visitors who check-in for an appointment or approach the front desk are given world class customer service by: greeting patients with kindness, accurately processing all forms and completing EHR updates, maintaining a clean and welcoming waiting room. 

Key Responsibilities:

  • Greet and check patients in
  • Performs front desk receptionist duties for the clinic: answers phone calls, directs visitors, keeps front office tidy
  • Ensures registration paperwork is complete, insurance cards are current and scanned into all EHR programs
  • Collects co-pays and balances; processes payments
  • Check patients out and schedule follow up appointments, if needed

Attributes and Qualifications:

  • High school diploma or GED and 1-3 years experience in customer service required
  • Personal characteristics which include flexibility, enthusiasm, effective interpersonal and communication skills.
  • Knowledge of medical insurance preferred
  • Microsoft Office knowledge required
  • Must be pleasant and courteous at all times
 
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
Practice Coordinator

The Practice Coordinator is responsible for performing administrative duties for individual physician practice, directing patient flow for the clinic, scheduling surgeries, providing administrative oversight to clinical providers and ensuring patients have an optimal customer service experience while receiving world-class orthopaedic medical care in our Frisco,CO location.

Key Responsibilities:

  • Provides executive support to Orthopaedic and Sports Medicine physician practice.
  • Schedules patient surgeries.
  • Oversees patient relations providing patients with outstanding customer service and support; receives, investigates and resolves patient complaints and issues with the physician practice.
  • Coordinates clinic/surgery scheduling and patient flow.
  • Serves as a liaison to facilities and other physicians.
  • Assists physician with accounting functions.
  • Maintains confidentiality of all medical, financial, or other sensitive materials and information.  
  • Other duties as assigned.

Attributes and Qualifications:

  • High school diploma or GED and one year of receptionist experience required.
  • 3-5 years' experience working in a medical practice/healthcare setting.
  • Excellent organization, communication (both written and verbal), and interpersonal skills required.
  • Proven ability to multitask and prioritize, must be detail oriented.
  • Experience with Microsoft Office/Outlook.

    We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
PRN MRI Technologist

The  PRN MRI Technologist will perform diagnostic MRI procedures according to established protocols or physician’s special instructions. Communicates effectively with staff, physicians, patients and their families. Maintains accurate patient and department records.  We are currently looking for a PRN MRI Technologist for our Vail and Frisco clinic locations.

Key Responsibilities:

  • Properly identifies and transports (as needed) patients to and from MRI scan room as needed.
  • Interviews and screen patients for contraindications. Consultation with supervisor radiologist or attending physicians as needed.
  • Performs MRI studies; obtains patient history, explains routine procedures and addresses patient concerns. Prepares equipment and supplies as needed for each study. Ensures that emergency requests are performed on a timely basis appropriate to the nature of the emergency.
  • Positions patient, attaches or adjusts immobilization devices as needed. practices sterile techniques and monitors patient movement and positioning to ensure that the patient is handled in a medically safe manner.
  • Adjusts and operates MRI equipment to scan designated anatomical area in a safe and effective manner for operator and patient following MRI safety protocols.
  • Reviews and evaluates completed scans for quality, completeness and type of test ordered. Ensure quality images are available for radiologist labeled correctly with patient identification and other information to make an accurate diagnosis.
  • Assists in review and update of technical protocols and scheduling procedures for studies in the MRI department as requested.


 Attributes and Qualifications:

  • Graduate of 24-month AMA approved school of Radiologic Technology, National Certification from the American Registry of Radiologic Technologists (ARRT) required and licensure as AART MRI registry or registry eligible
  • 2 years experience required
  • Excellent organization, communication (both written and verbal), and interpersonal skills required.
  • Proven history of ability to multi-task and work in a fast paced environment; excellent critical thinking skills, ability to work independently, and manage time effectively.
  • Demonstrated problem solving and work flow management skills required.
  • Must be energetic, quality driven and have proven ability to be productive member of a cohesive team of peers dedicated to providing optimum patient care.
  • Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other Steadman Clinic, Steadman-Philippon Research Institute, and hospital personnel in involved in delivering patient care.

We are an Equal Opportunity Employer.  We are committed to equal treatment of all employees, without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
 

Revenue Cycle Director

The Revenue Cycle Director is responsible for managing all aspects of the organization’s revenue capture operations including billing, coding, collections and denial management. Works in close relationship with third-party administrators, insurance companies and internal physician groups, and is central to creating comprehensive and seamless revenue cycle processes throughout the company.

Major Job Responsibilities/Essential Functions:

  • Monitor reimbursement activity and provide trend reports with assessment of the trends to management
  • Perform detailed reviews on aged accounts including risk analysis and trending
  • Evaluate and monitor current reimbursement policies and ensure that legislative and regulatory changes impacting medical billing are anticipated and communicated to appropriate staff and entities
  • Perform detailed reviews on aged accounts including risk analysis and trending
  • Researches and resolves claim denials, pre-bill edits and pre-bill errors
  • Acts a liaison among third-party administrator and physicians
  • Shares information and seeks ways to add value to patients and the practice
  • Other related duties as assigned

Knowledge, experience, skill requirements:

  • Bachelor’s degree in Accounting, Healthcare Administration or equivalent preferred
  • 5 - 7 years’ experience Revenue Cycle Management and healthcare billing required
  • Orthopaedic billing and coding experience preferred
  • Medical coding certification preferred such as CCS
  • Experience using an EHR system required.
  • Knowledge of third-party physician specialty billing, contractual and compliance regulations, along with a demonstrated understanding of automated processes and claims submission
  • Considerable knowledge of medical office operations, professional fee billing, reimbursement and third-party payer regulation and medical terminology is required
  • Strong problem-solving skills and ability to make timely decisions in a fast-paced environment
  • Ability to work, plan, research and conduct projects with minimal supervision
  • Proven ability to interface well with leadership and physicians to engender trust and confidence

We are an Equal Opportunity Employer.  We are committed to equal treatment of all employees, without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

Digital Support Representative

The Digital Support Representative is responsible for managing our "click to chat" feature, which allows patients to schedule appointments online via a secure chat feature. This position is also responsible for assisting patients troubleshoot any patient portal issues.
 
Key Responsibilities:

  • Manages “click to chat” feature.
  • Uses a customer centric approach to situations to deliver superior service.
  • Helps patients troubleshoot any patient portal issues.
  • Follows up with patients to ensure their technical patient portal issues are resolved.
  • Assists with sending appointment reminder via text message/chat feature.
  • Provides real-time support to customer’s inquiries/concerns quickly.
  • Recognizes knowledge gaps and researches to respond.
  • Adherence to quality and compliance guidelines.
  • Other responsibilities as assigned.

Attributes and Qualifications:

  • High school diploma or GED required.
  • Two years’ experience preferred working in customer service, scheduling, healthcare.
  • Strong computer skills.
  • Strong command of live chat etiquette and high attention to detail.
  • Excellent communication skills both verbal and written.
  • Proven strong customer service skills and problem solving skills.
  • Proven ability to multitask and prioritize in fast passed environment.
  • Ability to deal with difficult customers in a professional and efficient manner.
​​​​​​​We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law. 
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